Refund policy
Terms And Conditions
By using this website you agree to be bound by these terms and conditions. The terms and conditions apply to all users of this website and to all purchases of goods and services from BLOOM BERRY Limited (we/us) if you don't agree to these terms, please refrain from using this website.
We may amend/make changes to the terms and conditions at any time by updating them on this website. The amended terms and conditions will take immediate effect upon publication and by continuing to access this website, you are agreeing to be bound by these terms and conditions.
In the unlikely event that your gift has arrived damaged please contact hello@bloomberry.co.nz so that arrangements can be made for the gift box to be returned and either replaced or refunded.
- Due to a change of mind.
- The purchaser has incorrectly or insufficiently addressed the delivery.
Situations in which you are eligible for a redelivery, refund or replacement (at our option) :
- The order has arrived broken/damaged.
- A product has expired.
- BLOOM BERRY has incorrectly addressed the delivery.
Our return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, we require a receipt or proof of purchase and an image of the goods (if broken/damaged when received)
Several types of goods are exempt from being returned. Perishable goods such as food (unless damaged) and flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
with obvious signs of use :
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 10 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bloomberry.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@bloomberry.co.nz
Shipping
To return your product, you should mail your product to: Bloom Berry ltd, 74 Island View Drive ,Whangaparaoa, AUK, Auckland 0930, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.